Privacy

We do everything possible to protect the privacy and confidentiality of everyone that uses our website.We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We are constantly vigilant for credit card or other fraud. 

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future, then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, and why it is necessary to collect it:

1. Basic identification and contact information, such as your name and contact details. This information is used:

1.1 to provide you with the services, which you request;

1.2 to maintain our accounts;

1.3 for billing;

1.4 to enable us to answer your enquiries;

1.5 for verifying your identity for security purposes

1.6 for marketing our services and products;

1.7 to help make our web site as useful to you as possible;

1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2. Cookies - our web site uses "cookies." A cookie is a small amount of data that is sent to your Internet browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, track visits to and sales at our store, and process your order, track your status in our promotions, contests and sweepstakes, and/or analyzing your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

3 Your IP address 
is recognised by our servers and the pages that you visit are recorded. This information is used:

3.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

4 Financial information, including credit card details. This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service provider, Sage Pay.  Such information is automatically encrypted, and later decrypted for use. It never touches our system.

5 Information volunteered by you for a particular purpose will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires.  We will make absolutely clear on the face of the page, any intention to publicize the name of a winner.

6 Disclosure to Government and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

7  Information request At any time you may review or update the personally identifiable information that we hold about you, by contacting us at info@cottonandgems.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any questions regarding the confidentiality policy, please contact us at: info@cottonandgems.com

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